Terms and Conditions

This website is owned and operated by AYSYMMETRY

By placing an order on the AYSYMMETRY web store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info@aysymmetry.co.za before placing your order with us.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. We reserve the right to cancel any orders or ban any user that we suspect might have aided by browser automation, or a reservation service.

PRICES

All prices on the AYSYMMETRY webstore are given in Rands (ZAR).

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

SHIPPING

We offer free shipping on all orders over R999. Shipping times vary between 2-5 days depending on location with an average delivery time of 2 days. No deliveries on weekends or public holidays. All orders are shipped using secure packaging. No orders will be released until full payment has been received.

RETURNS AND EXCHANGES

If you wish to return a purchase, please notify us at infos@aysymmetry.co.za stating your name and order number, within 14 days of receiving your product.

We are happy to refund any purchases in full provided that the goods in question are returned in the condition they were in when delivered to you.

We will not accept returns for any non-faulty items that have been worn and/or tags removed.

We will not accept returns for any opened or used bath & body products.

Orders that were shipped with an overnight or courier service will only be refunded for the value of the goods purchased and not the shipping. Refund requests received after 14 days but within 30 days, will qualify for AYSYMMETRY vouchers/discount codes which are valid for 3 months from the date of issue and can be redeemed online or in store.

Please note that there are no free returns on sale items. You may still return the item at your own expense or we can arrange a collection at a charge of R150 (Major Centres only) which will be deducted from your refund amount.

We do not offer any refunds on items marked FINAL CLEARANCE.

Once we receive and check the item is in its original condition we will refund your payment. Please note refunds to Debit/Credit Cards normally clear in 2-7 days. EFT refunds can take up to 2 days to be visible in customers account (Depending on Bank).

DISCOUNT CODES

  1. Discount codes are issued at AYSYMMETRY’s discretion. Users don’t have the right to promotional coupons and can’t earn them.
  2. Discount codes are issued with specific terms and conditions that regulate how and when they can be used. For example, certain codes may be product specific in that they are only valid against a selected group of products. Exclusions may also exist with certain coupons e.g. not valid on items in our SALE section. The onus is on the shopper to check the full coupon T&Cs to ensure they understand the coupon’s applications and limitations.
  3. A discount code can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the discount code.
  4. Only one discount code can be used per shopping cart. Codes are not transferrable and cannot be exchanged for cash. The discount value of the code will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
  5. Creation of multiple AYSYMMETRY accounts, with different email addresses, in order to utilize a discount code on multiple occasions, is abuse of the benefit and AYSYMMETRY reserves the right to not release these orders.
  6. Should you wish to return an item you have purchased using a coupon: 1. If you have redeemed a code against a purchase, and you’d like to return all items purchased, AYSYMMETRY will refund/credit your account with the rand value of the purchase. Please refer to the specific terms and conditions on the coupon for information on whether it will be reinstated and the terms that will apply. 2. If you have used a discount code against a purchase and then return some of the products purchased, AYSYMMETRY will apportion the value of the coupon across the relevant items in the cart and then refund you the relevant rand amount based on the items being returned. 3. If you have used a code against a purchase and then return some of the products purchased, AYSYMMETRY will recalculate the total value of your purchase AFTER the returned product(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the coupon, AYSYMMETRY reserves the right to deduct the value of the coupon off the refund for the returns, or, should you have credit in your AYSYMMETRY account, to debit the value of the coupon off your account balance.
  7. Order value must exceed R999 after discount for free delivery.

Discount codes cannot:

  1. Be used to buy gift vouchers
  2. Be exchanged for cash
  3. Be transferred to anyone else
  4. Be used after the expiry date.
  5. Be used together with any other promotion, including against items in our SALE section or items discounted as part of another promotional offer.

COPYRIGHT AND TRADEMARK

All content of our website including text, graphics, logos, button icons, images, and software, is property of the AYSYMMETRY webstore and/or AYSYMMETRY. and is protected by South Africa and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with aysymmetry.co.za. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

SECURE PROCESSING

The Store webstore uses secure processing called SSL Encryption Technology, which is the industry standard. SSL(Secure Sockets Layer)  is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

PRIVACY POLICY

AYSYMMETRY respects our customers’ account information as private and confidential information and will never share this with any outside afflictions or individuals. Your information is secured and encrypted with the Secure Socket Layer Software.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

DISCLAIMER

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

COOKIES AND THEIR USE ON OUR WEBSITE

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Enable you to login to our members area, forums, and blog
  • Remember your settings during and between visits
  • Improve the speed/security of our website
  • Allow you to share pages with social networks like Facebook and Twitter
  • Personalise our website to you to help you get what you need faster
  • Continuously improve our website for you

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

GRANTING US PERMISION TO USE COOKIES

If the settings on your software that you are using to view our website (your browser) are adjusted to accept cookies, and you continue to use our website, we take it to mean that you accept our usage of cookies.

Note most Internet browsing software facilities disabling cookies per website, and you are free to do this, but note that our website will not work as you would expect. For example, you will not be able to register as a member, log in to our members area, forums, or blog.

OUR OWN COOKIES

Various functional elements of our website set cookies. These are to enable you to register as a member, login to our members area, forums, and blog.

We don’t set cookies to collect and personal information without your express permission. We don’t use cookies to pass on personally identifiable data to third parties.

SOCIAL WEBSITE COOKIES

So you can easily ‘Like’ or share our content by using the Facebook, Twitter, and other social network buttons we have included on our website.

Each social network button may set its own cookies and you can find out more on the relevant websites.

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks and websites.

ANONYMOUS VISITOR STATISTICS COOKIES

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our website isn’t working as it should for particular technologies), how long they spend on our website, what page they look at etc. This helps us to continuously improve our website. These statistics are all anonymous.

.THRIFT AND SHEIN ORDERING SERVICE

      • AySymmetry and thrift. are not affiliated with SHEIN in any way.
      • SHEIN and other brand items are resold after being returned to thrift. to recoup procurement costs..

Terms of Service

    • Orders
      • Orders are to be sent on WhatsApp with correct sizing/colour/variant chosen.
      • Items will be charged at full value. .thrift cannot guarantee that a sale or promotion will fall into the procurement window due to the nature of fast moving, limited stock quantities and time limited offers.
      • An order confirmation will be sent through detailing the item values as well as the 15% procurement fee.
      • The order will be placed only once the full order amount, courier fee and 15% procurement fee has been received.
      • Shipment updates will be provided as a best effort service.
      • By using this service, the buyer acknowledges that thrift. has no control over the shipping time.
      • thrift. is not liable for Force Majeure.
      • Items are insured for loss during international shipping and will be replaced. Local shipping is not insured and thrift. is not liable for losses due to local shipping errors or extenuating circumstances.
      • Upon receipt, thrift. will inspect the items to ensure the goods are correct and not damaged.
      • Items lost or damaged during international transit can refunded or reordered.
      • Free delivery is applicable only to orders over ZAR1050.
      • Shipping is done via Pudo or Pep Paxi. Pricing depends on the size of the parcel, starting at R75 where applicable.
      • Cancellations: If an order is cancelled by the buyer after it has been placed with SHEIN, thrift. will refund the buyer the order value ONLY.
      • thrift. cannot guarantee the quality, size, colour or variation of the items received.
      • thrift. is not responsible for orders cancelled by SHEIN or held by customs.
      • If SHEIN ceases all operations, thrift. is not responsible for outstanding orders or refunds.
      • thrift. reserves the right to refuse service.
    • Buy-Back Guarantee
      • If the buyer is unsatisfied with their items, thrift. offers to buy back the items at the original order value excluding shipping and the procurement fee.
      • The Buy-Back Guarantee is only applicable to selected items and excludes:
        • Lingerie and underwear; Swimwear; Bodysuits; Makeup
        • Jewellery, Home and Pet items at our discretion
        • Any items we deem not resalable
      • The buyer will send the items back to .thrift at their own cost. Once received, and upon successful inspection, the buyer will be refunded as per clause 2.a.

 

CONTACT US

If you have any questions or suggestions regarding our terms and conditions, privacy policy, if you wish to be removed from our mailing list or for any other information, you may contact us at:

info@aysymmetry.co.za

 

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